An order isn't complete the moment it's placed; it's complete when it arrives. This policy explains exactly how that happens on iRazzh: who packages the order, how it gets collected, where it goes, and what happens if something delays it or goes wrong.
iRazzh operates on an Aggregated Shipping Model. The seller packs the order. iRazzh books the courier automatically through integrated logistics partners. The courier collects from the seller and delivers to the buyer. This is the default fulfillment model for all orders processed through the platform.
iRazzh uses an Aggregated Shipping Model as its standard fulfillment approach:
The seller bears full responsibility for preparing the shipment correctly. iRazzh bears no responsibility for delays or failures caused by the seller's failure to pack, label, or make the order available for pickup within the required window.
Every seller on the iRazzh platform is contractually required to process and dispatch confirmed orders within 1 to 3 business days of successful payment confirmation. Orders placed after 2:00 PM Arabian Standard Time (AST) may begin processing on the following business day.
Processing time refers to the period between order confirmation and dispatch. Delivery timeframes begin from the point of dispatch, not from the moment your order is placed.
Packing and readiness within this window are entirely the seller's obligation. A seller who fails to make an order ready for pickup within the stated window is in breach of their Vendor Agreement, and their compliance score is updated accordingly. This may affect their platform ranking and commission rate per iRazzh's published schedule.
iRazzh offers multiple delivery options to suit your schedule and location across Saudi Arabia. All delivery costs are calculated and displayed transparently at checkout before you complete your purchase.
| Delivery Option | Estimated Timeframe | Coverage | Cost |
|---|---|---|---|
| Standard Delivery | 3 – 5 business days | Nationwide | Calculated at checkout |
| Express Delivery | 1 – 2 business days | Riyadh, Jeddah, Dammam & select cities | Premium rate at checkout |
| Free Delivery | Standard timeframe | Subject to iRazzh’s and Sellers' discretion | Free |
Delivery timeframes are calculated from the date of dispatch. iRazzh and its sellers make every reasonable effort to meet these timeframes; however, delays may occur during public holidays, including Eid Al-Fitr, Eid Al-Adha, Saudi National Day, and Founding Day, as well as during high-volume sales campaigns and adverse weather conditions.
iRazzh works with a carefully selected network of certified logistics carriers, including (Updated as per agreement: Aramex, SMSA Express, Saudi Post (SPL)), and other approved delivery partners operating across the Kingdom. Carrier assignment is determined based on the seller's dispatch location and your confirmed delivery destination to ensure the most efficient and reliable route to your door.
Where a delay is caused by the courier, weather, national holidays, or other circumstances outside the seller's or courier's reasonable control, including but not limited to force majeure events, iRazzh will communicate the updated estimated delivery date to the buyer.
Delays attributable to the seller, including but not limited to late packing, failure to be available for pickup, and incorrect packaging, are logged against the seller's compliance record and may result in further action under the Vendor Agreement. We are committed to keeping you informed to the best of our ability at every stage and will work with our logistics partners to resolve delays as swiftly as possible.
If delivery cannot be completed due to your unavailability or because the order cannot be deposited through a secure access point at your address, our logistics partner will make xx delivery attempts before further action is taken.
Following two unsuccessful delivery attempts:
iRazzh is not responsible for orders that cannot be delivered due to an incorrect, incomplete, or inaccessible address provided at the time of ordering. Please ensure your delivery details are accurate before confirming your purchase.
iRazzh reserves the right, at its absolute discretion, to require identity verification at the point of delivery. In certain circumstances, particularly for high-value orders or where fraud risk has been identified, our delivery partners may request that you present a valid form of identification and/or the payment card used for the transaction.
If identity or ownership of the relevant financial instrument cannot be satisfactorily verified, iRazzh reserves the right to withhold delivery and cancel the order. A full/partial refund will be issued where applicable.
Where your order requires dispatch from or to outside the Kingdom of Saudi Arabia, the following conditions apply:
iRazzh recommends verifying the import eligibility of any internationally sourced product before placing your order.
Risk in the products passes to you upon successful delivery to the confirmed delivery address provided at the time of order. A product is considered as your property once:
iRazzh will automatically generate and issue a ZATCA-compliant electronic invoice (e-invoice) for every completed purchase. A copy of your invoice will be sent to the email address registered to your iRazzh account at the time of order confirmation. Please ensure your registered email address is current and accurate.
Title to the products passes from the seller to you upon delivery and full payment. Until that point, the seller retains ownership of the goods. iRazzh, as a marketplace facilitator, does not hold title to third-party seller products at any stage of the transaction.
At present, iRazzh's primary delivery network covers the Kingdom of Saudi Arabia. Where delivery to other GCC countries or international destinations is available through specific sellers, this will be clearly indicated on the relevant product listing and at checkout. Coverage, timeframes, and costs for international destinations vary by seller and carrier.
Sellers who fail to meet their packing and pickup readiness obligations, repeatedly or materially, will have violations logged to their compliance score, which may affect platform ranking and commission rate per iRazzh's published schedule. iRazzh reserves the right to suspend or remove a vendor for repeated violations, without compensation.
If you have any questions about your order's shipping status, a delivery issue, or anything covered in this policy, our team is ready to assist:
For real-time tracking, use the tracking link provided in your dispatch confirmation email or visit the My Orders section of your iRazzh account.
