We believe in what we list. If something does not live up to its promise, iRazzh makes it right, straightforwardly, quickly, and stress-free.
This policy sets out your return rights, how refunds are processed, and what falls outside the return window.
Each seller on iRazzh is independently responsible for the accuracy, quality, compliance, and legality of the products they list and sell. iRazzh operates the marketplace and enforces these standards; it is not the seller of record for third-party products unless explicitly stated on the listing.
Under the Aggregated Shipping Model used by iRazzh, all returns initiated by the buyer are booked through iRazzh's logistics system. iRazzh books the return courier automatically once a return is approved. The seller is responsible for being available at their registered address to receive the returned item.
This policy may be updated. Material changes come with at least 15 days' notice.
Consistent with the Implementing Regulations of the Saudi E-Commerce Law, you may cancel certain purchases and receive a full refund within 14 calendar days of confirmed delivery, provided the product has not been used, opened, or activated and does not fall within an excluded category listed in Section 6 of this policy(such as customized goods, hygiene-related products, or items explicitly marked Final Sale).
Where a product arrives damaged, defective, or materially different from its description, your right to a remedy exists independently of this window and is not affected by any category exclusion.
The seller bears full responsibility for preparing the shipment correctly. iRazzh bears no responsibility for delays or failures caused by the seller's failure to pack, label, or make the order available for pickup within the required window.
Customers may initiate a return within 14 calendar days of confirmed delivery, provided the conditions in Sections 5 and 6 of this policy are met.
The return process runs through iRazzh's platform:
Returns submitted outside this process, or where the item is not ready for collection within the stated window, may be declined.
A refund will be processed within 7 to 14 business days, in accordance with the original payment method used:
| Payment Method | Refund Destination | Processing Time |
| MadCash on Delivery (COD) | iRazzh e-wallet | Immediately upon confirmed receipt and inspection |
| Credit / Debit Card | Card refund or iRazzh e-wallet (buyer's choice) | Up to 30 calendar days from receipt and inspection |
| Order cancelled before courier pickup | Original payment method | Automatically processed without delay |
A refund is initiated only once the returned item has been received by the seller and has passed inspection, confirming it meets the eligibility conditions in Section 5.
Under the Aggregated Shipping Model, iRazzh books the return courier. Who pays the return shipping depends on the reason:
To qualify for a return, all the following conditions must be met:
The following items are not eligible for return:
Orders falling outside the eligibility conditions above cannot be returned under standard return conditions. These exclusions do not override your rights for defective, misdescribed, or damaged goods; see Section 9.
In addition to Section 6.2, the following products cannot be returned, replaced, or exchanged once delivered, except where the product is defective, damaged in transit, or materially different from its description:
Certain product categories carry additional conditions due to their nature, hygiene requirements, or regulatory considerations. Where a category-specific condition conflicts with the general conditions in Section 6, the category-specific condition in this section applies.
The product must be returned in its original packaging, sealed, and unopened. Where the product has been used, the original box opened, or the factory seal removed, the return will be declined, and the product will be returned to the customer, except where a manufacturing defect is confirmed upon inspection.
Where a manufacturing defect is confirmed, the product must be returned completely with its original box, instruction booklets, and all included accessories.
Beauty products, fragrances, and health products that have been used, opened, or damaged by the customer are not eligible for return. Hair care, personal care, vitamin and dietary supplements, and sports nutrition products are not eligible for return under any circumstances, in line with standard hygiene and health-safety practices.
Undergarments, lingerie, swimwear, socks, baby and kids' wearables, and tights are not eligible for return.
All other clothing items are eligible for return only where unused, unworn, unwashed, and undamaged, with all original labels and tags intact, and returned in original packaging.
Bags, jewelry, fashion accessories, footwear, eyewear, watches, and luggage must be returned in original packaging, unused and undamaged, with all tags fully intact.
Dress-up and role-play costumes are not eligible for return. Toys and games that have been used, damaged, installed, activated, or are missing parts are not eligible for return. All other returns in this category must include intact original packaging.
Baby products eligible for return must be in their original packaging, sealed, and unopened. Hygiene products, feeding and training accessories, diapers and related accessories, bath care items, and medical treatment products are not eligible for return under any circumstances.
The table below sets out circumstances in which a return is guaranteed to be accepted, independent of the general conditions in Sections 6 and 7. These rights reflect your protections under the Saudi Consumer Protection Law and E-Commerce Law and cannot be limited by category-specific exclusions.
| Situation | Return Accepted | Condition |
| Wrong product received | Yes | The items received do not match what was ordered |
| Product materially not as described | Yes | Specifications or features differ materially from the listing |
| Specifications or features differ materially from the listing | Yes | Arrived damaged, faulty, or non-functional |
These returns are processed at no cost to the buyer. The responsible seller covers return shipping under the Aggregated Shipping Model; the seller's payout is adjusted to reflect the cost of return logistics.
iRazzh operates as a marketplace facilitator. Sellers on the platform bear sole and full responsibility for product accuracy, quality, compliance, and all consequences arising from defective, misdescribed, or non-compliant goods. iRazzh's role is to operate the return mechanism, enforce compliance, and coordinate logistics. iRazzh is not liable for any loss beyond the remedies available under this policy and under applicable Saudi consumer protection law.
If you have questions about a return, refund, or this policy, our team is available to help:
For real-time tracking, use the tracking link provided in your dispatch confirmation email or visit the My Orders section of your iRazzh account.
