Saudi Arabia

Frequently Asked Questions?

Every Question has an answer, find yours here!

BUYERS

Visit iRazzh.com or download the app, tap 'Create account,' and register with your mobile number or email. Verify your number via OTP, complete your profile, and you're ready to shop. Your Silver membership starts the moment your account is confirmed.

We accept Mada, STC Pay, Apple Pay, Visa, Mastercard, and American Express. All payments are processed through PCI-DSS Level 1 compliant gateways with 3D Secure authentication. Cash on delivery is available for selected regions and order values.

Every seller on iRazzh is verified before they can list. If you receive an item that appears counterfeit or is not as described, report it within 7 days, and our buyer protection team will investigate and resolve it, including a refund where confirmed.

Standard delivery within Saudi Arabia takes 2–5 business days. Express delivery (where available) delivers the next business day in major cities. Delivery times for international or imported items vary and are shown clearly on each product listing before checkout.

RETURNS, REFUNDS & CANCELLATIONS

Standard returns are accepted within 7 to 14 days of delivery for most items, provided they are unused, in original packaging, and accompanied by proof of purchase. Certain items (sealed hygiene products, custom orders, digital goods) are non-returnable and are clearly marked at the point of sale.

Go to My Orders, select the relevant order, and tap 'Request Return or Refund.' Choose your reason, upload photos if relevant, and submit. iRazzh will review within 2 business days. Approved refunds are returned to your original payment method within 5–10 business days, or instantly to your iRazzh Wallet if you choose that option.

Orders can be cancelled within 2 hours of placement if the seller has not yet confirmed shipping. After dispatch, cancellation is not possible, but you may initiate a return once the item arrives. To cancel, go to My Orders and tap 'Cancel Order.' Refunds for cancelled orders are processed within 3–5 business days.

Report a damaged item within 48 hours of delivery by photographing the damage and submitting it through My Orders > Report a Problem. We will arrange a replacement or issue a full refund, including original delivery costs, at no charge to you. Damaged-item reports do not count against your return history.

SELLERS

Visit the iRazzh Seller Portal and complete your seller application. You will need a valid Saudi Commercial Registration (CR), ZATCA tax number, IBAN for a Saudi bank account, and product/brand documentation. Applications are reviewed within 7 business days. Once approved, you'll receive onboarding access and can begin listing.

iRazzh charges a category-based commission on each completed sale (ranging from 5% to 15% depending on product type), a monthly subscription fee for your seller plan, and optional fees for promoted listings or premium placement.
Full fee schedules are published in the Seller Centre and form part of your Seller Agreement. No setup fees are charged to Saudi homegrown brands in their first 3 months.

Funds are held for 14 days after confirmed delivery to allow for the buyer's return window, then released to your registered IBAN in SAR. You can view your pending and settled amounts in your Seller Dashboard at any time. iRazzh does not charge a payout fee for standard bank transfers.

Yes. International brands may sell directly or through a Saudi-registered authorized dealer. Cross-border sellers must ensure their products comply with Saudi import regulations, SFDA requirements where applicable, and Saudi product labelling laws (Arabic labelling is required for certain product categories). iRazzh's Compliance team can guide international sellers through the requirements.

DEALERS

A seller is any registered merchant selling their own inventory. A dealer is a verified representative of a specific brand or manufacturer, operating under a formal Dealership Agreement with iRazzh.
Dealers receive brand authorization badges on their listings, access to co-marketing resources, and may hold exclusive category or geographic rights depending on their agreement.

Yes, exclusivity arrangements are available and must be documented in your Dealership Agreement. Exclusive rights are granted per category or geography, subject to annual review and performance benchmarks. iRazzh reserves the right to revoke exclusivity with 60 days' notice if the performance thresholds agreed at signing are not maintained.

AFFILIATES

Sign up through the Affiliate section of your iRazzh account, generate your unique referral links, and share them through your channels. You earn a commission on every qualifying sale made within 30 days of a buyer clicking your link. Track your clicks, conversions, and earnings live in your Affiliate Dashboard. Payouts are made monthly via bank transfer or e-wallet.

Commission rates range from 3% to 10%, depending on the product category and your performance tier. The minimum payout threshold is SAR 100, and any balance below that rolls to the following month.

Yes. Businesses, agencies, and publishers can all join and may be eligible for the iRazzh Brand Partnership Program, which includes co-branded campaigns, sponsored placement, and customized commission agreements. Contact partnerships@irazzh.com to discuss enterprise affiliate arrangements.

iRazzh Membership

What is the iRazzh Member Loyalty program?

The iRazzh Membership Program is designed to reward your loyalty and trust. With each purchase you make, we offer you loyalty points, which can be used to earn various benefits while shopping on our platform.

How do I sign up for iRazzh Membership?

Your Silver membership journey starts the moment you sign up and make your first successful purchase. And then there is no looking back!

Is there a minimum amount spent or a joining fee to become an iRazzh member?

No. Our membership is completely free and comes with lifetime access. You can join by registering on the website or mobile app and start enjoying all the benefits right away.

Can my iRazzh membership ever become inactive?

If your account remains inactive for 12 consecutive months, it will become inactive. Any unused loyalty points will also expire, and if you do not use your loyalty points in this period, they will also expire. You can move down a tier, so keep shopping to enjoy special benefits.

How do I redeem Loyalty points?

To redeem your available points, you can choose to redeem iRazzh points at the time of checkout.

How can I check my Loyalty points?

Go to my account and check your Loyalty points.

How do I move from a "Silver" Tier to a "Black" Tier?

To reach Gold, you'll need 5,000–14,999 points, Platinum starts at 15,000, and Black at 40,000+. Since you earn 1–2 points per SAR 10 spent, depending on your tier, how fast you move up depends on how you shop.

Please note that purchases are counted toward tier qualification only after the applicable return window has ended, which is 14 days from the delivery date.

Will my Tier ever get downgraded?

Yes. Your tier can drop if your points balance falls below the threshold for your current tier, if your account is inactive for 12 consecutive months, or if your points expire unused.

What is the validity of each Tier?

12 months period

Do points apply to sale purchases?

Yes. Points are earned on all completed purchases, regardless of whether the item was full-price or reduced.

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