These Terms and Conditions, together with our Privacy Policy, Cookie Policy, and any other policies published on this platform, form a legally binding agreement between you ("User", "Buyer", "Seller", or "you") and iRazzh ("Company", "we", "us", or "our").
By accessing the platform, registering on, or using the iRazzh platform for listing products, dealership, or placing an order through any device, browser, or application, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree with any part of these Terms, please stop using the platform immediately.
We may update these Terms. When a change is material, something that touches your rights, your fees, or how the platform fundamentally works, we'll give you at least 15 calendar days' notice by email and in-app message before it takes effect. Smaller corrections go live when published. Staying on the platform after any update means you accept what's changed.
iRazzh is Saudi Arabia’s digital multivendor marketplace that connects independent sellers, local businesses, wholesalers, and enterprise vendors with buyers across the Kingdom of Saudi Arabia and the wider GCC region.
iRazzh facilitates commercial transactions but is not the seller of record for third-party products unless explicitly stated otherwise. Every seller on iRazzh is an independent entity and carries sole and full responsibility for their product listing, sale, shipping, and warranty. That means accuracy, quality, regulatory compliance, packaging, dispatch, order fulfillment, and everything that follows.
iRazzh's liability in relation to third-party transactions is limited to the extent prescribed within these Terms and under applicable Saudi law.
iRazzh retains full discretion to add, change, or remove services and features at any time, without incurring liability to anyone.
Bookings can be made via phone, email, WhatsApp, or Instagram @irazzhofficial. A booking is confirmed only upon written confirmation and receipt of required payment.
Use of the iRazzh platform is open to individuals and legal entities who meet the following criteria:
All Users:
Sellers must additionally:
Buyers must additionally:
We reserve the right to refuse any registration without obligation to provide an explanation and to conduct identity or eligibility verification at any time.
Upon registration, you are solely responsible for:
IRazzh shall not be held liable for any losses or damages arising from unauthorized access to your account resulting from your failure to secure your credentials.
Registered sellers may publish product listings on the platform using iRazzh's services. All listings must be:
Before submitting content, images, descriptions, pricing, and contact details, sellers must hold all the rights, consents, and permissions to publish them. iRazzh takes no responsibility for content that goes up without proper authorization.
Submitted content must relate to the listed product only and must not carry unauthorized logos or watermarks, contact information, external URLs, overlapping text, or anything that violates these Terms or Saudi law.
We can edit, remove, or permanently delist any content that doesn't meet our standards. We don't have to notify you first.
Users must not post, list, sell, or upload:
Users must not engage in conduct, including but not limited to:
Any violation gives us the right to suspend or permanently close the account in question, without notice and without incurring liability.
Any violation gives us the right to suspend or permanently close the account in question, without notice and without incurring liability.
All prices displayed on the IRazzh platform are in Saudi Riyals (SAR) and are inclusive of the applicable 15% Value Added Tax (VAT), as required by the Zakat, Tax and Customs Authority (ZATCA).
By placing an order, you are making a formal offer to purchase the selected product(s), subject to these Terms and Conditions. We reserve the right to cancel any order for reasons including, but not limited to:
Where payment has already been processed for a cancelled order, a full refund will be issued through the original payment method.
All content on the iRazzh platform, including but not limited to the iRazzh name, logo, trademarks, interface design, software, editorial content, data compilations, product categories, and any underlying technology, constitutes the intellectual property of iRazzh or its duly licensed partners. It is protected under Saudi and international IP law.
Users are strictly prohibited from:
8. WARRANTIES, REPRESENTATIONS & UNDERTAKINGS
The iRazzh platform and its services are provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, iRazzh expressly disclaims all warranties, whether express, implied, or collateral, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, compatibility, or uninterrupted and error-free service.
While we make every reasonable effort to maintain the accuracy of product listings and platform content, we make no representation or guarantee that any listing, description, price, or other content is accurate, complete, reliable, or current. Sellers bear sole responsibility for ensuring the accuracy of their own listings.
To the maximum extent permitted by applicable Saudi law, iRazzh, including its affiliates, directors, officers, employees, agents, subcontractors, and licensors, shall not be liable for any indirect, incidental, consequential, special, or punitive damages of any kind, including, but not limited to:
In all cases, iRazzh's total aggregate liabilityfor any single claim shall not exceed the lesser of:
You agree to indemnify, defend, and hold harmless iRazzh, its affiliates, directors, officers, employees, and agents from and against any and all claims, losses, damages, liabilities, and expenses (including reasonable legal and attorney fees) arising out of or related to:
iRazzh reserves the right, at its sole discretion, to suspend, restrict, cancel, or permanently terminate any user account, order, or listing at any time, with or without prior notice.
Grounds for termination include, but are not limited to:
Fraud indicators that may trigger immediate action include failure to respond to payment verification, unauthorized use of another person's credentials, repeated unjustified returns or returning fake/damaged products, voucher/promo code abuse, harassment of delivery or support staff, or deliberate conduct aimed at causing financial damage to iRazzh.
Upon termination, account data, credits, and reward points may be deleted without further obligation. Transaction records may be kept for tax compliance purposes.
iRazzh reserves the right to modify these Terms and Conditions at any time.
Your continued use of the iRazzh platform following any modification constitutes your binding acceptance of the amended Terms. We encourage users to review these Terms periodically.
iRazzh may work with affiliated entities and third-party partners to offer additional features, products, or services through the platform. By registering as a buyer or seller, you consent to iRazzh establishing extended services, functions, or accounts on your behalf where appropriate, using information you have provided on the platform, to improve your overall experience.
These Terms and Conditions are governed exclusively by the laws of the Kingdom of Saudi Arabia.
iRazzh encourages all users to contact support first and try to resolve issues informally. Where that isn't possible, disputes are subject to the jurisdiction of the competent courts of Dammam, Kingdom of Saudi Arabia, in accordance with applicable Saudi law.
These Terms and Conditions are entered into solely between iRazzh and the registered user. No third party has any right to enforce any provision of these Terms.
Nothing in these Terms shall be construed as creating a partnership, joint venture, agency, franchise, or employment relationship between iRazzh and any user. The parties always remain independent entities engaging in a commercial service arrangement.
You may not assign, transfer, or delegate your rights or obligations under these Terms to any third party without the prior written consent of iRazzh. iRazzh may assign its rights and obligations freely, including in connection with a merger, acquisition, or sale of assets.
Neither party shall be held liable for any failure or delay in performance resulting from circumstances beyond their reasonable control, including but not limited to natural disasters, pandemics, epidemics, acts of war, civil unrest, government actions or decisions, judicial orders, power outages, or any other event recognized as force majeure under Saudi law or declared as such by the relevant governmental authority.
If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be severed from these Terms. All remaining provisions shall continue in full force and effect, provided the overall intent and commercial purpose of the agreement are not materially affected.
iRazzh's failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. No waiver of any clause shall be effective unless expressly confirmed in writing, and no waiver shall constitute a continuing waiver of the same or any other clause.
These Terms, together with all incorporated policies, constitute the complete agreement between the parties and replace all prior understandings on the same subject matter.
iRazzh is committed to maintaining a safe, lawful, and trustworthy marketplace for all users. If you believe that any listing, content, or user conduct on the platform is in breach of these Terms, please report it to us in detail. All reports will be thoroughly reviewed and acted upon in accordance with our internal compliance procedures.
For any queries, concerns, or notices under these Terms, you may reach iRazzh through the following channels:
