This policy sets out the compliance, safety, and restricted-product standards that every seller must meet in order to list on iRazzh. It applies to all Vendors, brand partners, and seller accounts on the platform, to every product, variant, and listing submitted, regardless of product category, order volume, or where the Vendor is based.
iRazzh operates as an online marketplace facilitator under the Saudi E-Commerce Law and its Implementing Regulations. Products are offered by independent third-party Vendors. iRazzh does not manufacture, formulate, import, or take title to Vendor products. Where any provision of this policy conflicts with the Vendor Agreement, the stricter standard of compliance applies.
Any violation under this policy is logged in the Vendor's compliance score and affects platform ranking or commission rate per iRazzh's published schedule. iRazzh reserves the right to suspend or remove a vendor for repeated violations, without compensation.
Applies To: All Vendors, sellers, dealers, and brand partners listing products on the iRazzh platform directly or indirectly.
This Policy applies to every active or prospective Vendor, brand partner, and seller account registered on iRazzh, and to every product, variant, and listing submitted to the platform, regardless of product category, order volume, or whether the Vendor is based inside or outside the Kingdom of Saudi Arabia.
This Policy operates alongside, and does not override, the following iRazzh policies. Vendors remain bound by all applicable terms:
| Vendor/Seller | Any individual or entity registered to list and sell products on the iRazzh platform. |
|---|---|
| Compliance | Compliance means conformity with all applicable Saudi laws, SASO standards, SFDA requirements, Ministry of Commerce regulations, and iRazzh's own platform standards at all times. |
| Listing | A product page or offer submitted by a Vendor for display and sale on iRazzh. |
| Competent Authority | SFDA, SASO, the Ministry of Commerce, ZATCA, or any other Saudi government body with jurisdiction over a given product or activity. |
| Recall | The withdrawal of a listed product from sale and, where required, from customers, in response to a confirmed or suspected safety or compliance issue. |
| Restricted Product | A product category that may only be listed after Vendor documentation has been reviewed and pre-approved by iRazzh's Compliance team. |
| Prohibited Product | means any item whose listing, sale, or delivery on iRazzh is absolutely barred. |
| SFDA | Saudi Food and Drug Authority. |
| SASO | Saudi Standards, Metrology and Quality Organization. |
Before listing any product, a Vendor must hold and maintain, for as long as products remain listed, all registrations and licenses required under Saudi law for the Vendor's business activity and product category. iRazzh may request evidence of any of the following at any time and may suspend a listing or account where evidence is not provided within a reasonable timeframe.
Required registrations include:
Vendors selling into Saudi Arabia from outside the Kingdom remain subject to these requirements where their products are offered or delivered to consumers in Saudi Arabia, consistent with the extraterritorial scope of the E-Commerce Law.
Compliance is a condition of listing on iRazzh and applies without exception.
Every product must be accurately described, properly labelled, and lawfully fit for the Saudi market before it is submitted for listing.
Consistent with SASO and SFDA labelling requirements, all safety warnings, usage instructions, and mandatory disclosures must appear in Arabic or in Arabic and English together. Marketing copy may additionally appear in other languages, but mandatory compliance information may never appear in English alone.
The following may never be listed on iRazzh under any circumstances, regardless of Vendor location, claimed certification, or product framing:
The categories below may only be listed after the Vendor has submitted supporting documentation and received written pre-approval from iRazzh's Compliance team:
Listings found to contain a prohibited product are removed immediately and without prior notice. A Vendor found to have knowingly listed a prohibited product faces immediate and permanent account termination.
iRazzh reserves the right, and where legally required, accepts the obligation, to report such violations to the Ministry of Commerce, SFDA, SASO, or any other competent Saudi authority.
Every product sold on iRazzh must be safe for its intended use. This is a condition of listing, not an aspiration, and sits alongside the Vendor's own obligations under the Saudi Product Safety Law.
iRazzh monitors customer complaint patterns for indicators of systemic safety issues, conducts periodic random quality sampling of active listings, tracks SFDA and SASO safety alerts on an ongoing basis, and may commission independent third-party safety assessments for higher-risk product categories.
This monitoring is a risk-management measure undertaken at iRazzh's discretion and does not transfer, reduce, or substitute for the Vendor's own legal responsibility for the safety and compliance of its products.
Under the Aggregated Shipping Model, iRazzh coordinates recall logistics through its integrated courier network. Vendors are responsible for all costs arising from a recall attributable to their products. The responsible Vendor bears the cost of remedies and cooperates fully throughout.
| Stage | Timeline | Action |
|---|---|---|
| Stage 1 | 0–2 hours | Immediate delisting of all affected listings; order history reviewed to identify affected transactions; Recall Response Team convened |
| Stage 2 | Within 4 hours | Affected Vendor(s) notified via registered email and Seller Dashboard: confirmation of recall, reason and scope, required immediate actions, and iRazzh's proposed response timeline |
| Stage 3 | Customer notification, Within 48 hours | All affected buyers notified: clear description of the issue; instructions (stop use, return, or dispose); available remedies (refund, replacement, store credit); direct support contact |
| Stage 4 | Regulatory notification, within 72 hours, where required | Where the recall involves a reportable safety issue, iRazzh notifies SFDA, SASO, or the Ministry of Commerce and cooperates fully with any regulatory investigation |
| Stage 5 | Remediation | Affected customers are offered remedies. iRazzh coordinates return logistics through the Aggregated Shipping Model. All remediation costs are borne by the responsible Vendor and recovered from their payouts |
| Stage 6 | Post recall review within 30 days | Root-cause analysis completed; findings logged in the Compliance Register; systemic gaps addressed; Vendors who knowingly supplied unsafe products face permanent termination and regulatory referral |
iRazzh provides the technology platform that enables Vendors to list and sell products to consumers; it is an intermediary under the E-Commerce Law and does not manufacture, formulate, inspect, or certify Vendor products before listing.
The Vendor is solely and fully responsible for the accuracy of its listings, the lawfulness and safety of its products, and compliance with every applicable Saudi law and regulation referenced in this policy. Submitting a listing constitutes the Vendor's representation and warranty that the product and listing comply with this policy and with Saudi law.
iRazzh's review, sampling, or monitoring activity under this Policy is undertaken on a risk-management basis and does not constitute an endorsement, certification, or warranty by iRazzh of any product's compliance, quality, or safety.
Any compliance badge, approval marker, or similar indicator displayed on the platform reflects the Vendor's self-declared status and supporting documentation on file, not an independent guarantee by iRazzh, and may constitute action.
Each Vendor agrees to indemnify and hold iRazzh harmless against any fine, penalty, claim, loss, or liability arising from the Vendor's non-compliant, unsafe, or unlawful product or listing, including costs reasonably incurred by iRazzh in responding to a regulatory inquiry, customer claim, or recall caused by the Vendor's product. This obligation survives the suspension or termination of the Vendor's account.
iRazzh reserves the right, at its sole discretion and at any time, to:
iRazzh applies a single, consistent escalation framework across every category and violation type covered by this Policy:
| Violation Tier | Consequence |
|---|---|
| First Violation | Immediate listing suspension and formal written warning. |
| Second Violation | Listing suspension and a 30-day probationary period, with mandatory remediation evidence. Compliance score updated; ranking and commission rate affected. |
| Third Violation, or Willful Non-Compliance | Permanent account termination and referral to the relevant Saudi regulatory authority. |
iRazzh reserves the right to bypass the standard escalation framework and proceed directly to permanent termination where a violation involves a prohibited product, a deliberate safety concealment, or any conduct that exposes consumers to a credible risk of harm.
iRazzh reserves the right to suspend or remove a vendor for repeated violations, without compensation.
Any user, buyer, vendor, or party who becomes aware of a product on iRazzh that may be unsafe, non-compliant, or prohibited may report it to:
Email: support@irazzh.com.
Reports are reviewed promptly and, where appropriate, escalated through the recall procedure described in Section 7
If you have questions about a warranty claim or this policy, our team is available to help:
This Policy is reviewed at least annually, and promptly following any material changes in SFDA, SASO, Ministry of Commerce, or E-Commerce Law requirements. It is governed by the laws of the Kingdom of Saudi Arabia, and any dispute arising from it falls within the jurisdiction of the competent Saudi courts and regulatory authorities
In the event of any conflict between this Policy and a translated version, the Arabic-language version of this Policy shall prevail
iRazzh may amend this Policy at any time; continued listing of products on the platform following notice of an amendment constitutes the Vendor's acceptance of the revised Policy.
