This Vendor Agreement and Seller Terms govern the complete relationship between iRazzh and every registered seller on the platform. Completing seller registration and activating a seller account means unconditional acceptance of this Agreement and all policies incorporated into it.
This Agreement, together with the iRazzh Terms & Conditions (POL-001), Privacy Policy (POL-002), Shipping & Delivery Policy (POL-003), Return & Refund Policy (POL-005), Cancellation Policy (POL-006), Consumer Complaint Policy (POL-007), VAT & Pricing Disclosure Policy (POL-008), Intellectual Property Policy (POL-009), Product Compliance, Safety, Restricted Products & Recall Policy (POL-015), and Commission Policy (POL-013), collectively makes up the full legal framework governing the Vendor's access to and use of the platform.
This Agreement governs how Vendors may access and use the iRazzh website, mobile applications, and related services (the "Site" and "Services") for listing and selling products directly to consumers in Saudi Arabia and, where enabled, the wider Gulf region.
iRazzh may update this Agreement at its sole discretion; material changes will be communicated to active Vendors at least fifteen (15) days before the effective date, and continued use of the Services after that date constitutes the Vendor's acceptance of the revised Agreement.
The governing law, dispute resolution, third-party rights, relationship of the parties, further assurances, assignment, entire agreement, amendment, severability, force majeure, no-waiver, communications, and survival provisions of the iRazzh Terms & Conditions are incorporated into this Agreement by reference, with each reference to "Terms & Conditions" read as a reference to this Agreement where the context requires.
This Agreement operates alongside, and does not override, the Product Compliance, Safety, Restricted Products & Recall Policy (POL-015), Return & Refund Policy, Cancellation Policy, Shipping & Delivery Policy, Consumer Complaint Policy, VAT & Pricing Disclosure Policy, Intellectual Property Policy, Privacy Policy, Data Retention & Data Breach Response Policy, and Commission Policy. Where any provision of this Agreement conflicts with a more specific policy referenced above, the more specific policy governs for matters within its scope; for all matters of Vendor eligibility, conduct, fees, liability, and termination, this Agreement governs.
iRazzh may assign its rights and obligations under this Agreement to an affiliate company within the Kingdom of Saudi Arabia at any time, and the Vendor agrees to complete any approvals reasonably required to give effect to such an assignment.
The Vendor represents and warrants, on an ongoing basis, that:
As a condition of activating a seller account, the Vendor must complete iRazzh's onboarding verification process, which requires the Vendor to submit and keep current the following:
This verification process is conducted in line with iRazzh's obligations as an e-commerce marketplace facilitator under the E-Commerce Law and its Implementing Regulations, and, where iRazzh or its payment partners require it in connection with payment processing, in line with applicable anti-money laundering and beneficial ownership disclosure requirements under Saudi law.
iRazzh may decline, suspend, or delay activation of any seller account where the information or documentation provided is incomplete, inconsistent, or cannot be verified, and may periodically request updated documentation to keep the Vendor's record current.
In accordance with Saudi AML requirements, all Vendor KYC documentation submitted under this Section, including identity documents, Commercial Registration certificates, beneficial ownership declarations, and related verification records is retained by IRazzh for the duration of the Vendor relationship plus ten (10) years following the end of that relationship, regardless of the reason for termination, consistent with the minimum ten-year retention period required for client due-diligence records under Saudi AML law. Vendors consent to this retention period by completing the onboarding process.
A Vendor's store or display name on the Site is subject to the following standards:
iRazzh operates on an Aggregated Shipping Model as its standard fulfillment approach for all orders processed through the platform:
The Vendor has no authority to choose, override, or instruct the courier independently. All logistics decisions under this model are made by iRazzh through its integrated logistics partners. The Vendor bears sole responsibility for having the order correctly packed, labelled, and available for pickup within the required window. Failure to do so is a breach of this Agreement.
iRazzh retains the right to determine the content, functionality, design, and features of the Site and Services, to redesign or modify them at any time, and, in its discretion, to refuse, delist, delay, withhold, or cancel any listing or transaction where reasonably necessary for legal compliance or risk management.
iRazzh monitors Vendor performance on a rolling basis. Metrics include, but are not limited to:
Vendors who fail to meet performance thresholds after documented prior notice, where applicable, are subject to:
Any violation is logged in the Vendor's compliance score and affects platform ranking or commission rate per iRazzh's published schedule. iRazzh reserves the right to suspend or remove a vendor for repeated violations, without compensation.
Where a Vendor fails to settle a confirmed and undisputed outstanding amount due to iRazzh within thirty (30) days of that amount falling due, iRazzh may withhold the related inventory pending settlement and, where the amount remains unpaid for a further period communicated to the Vendor in writing, may transfer ownership of the relevant goods to iRazzh to the value necessary to satisfy the outstanding, undisputed amount, after providing the Vendor with at least seven (7) days' prior written notice and a reasonable opportunity to settle or dispute the amount.
All listings must accurately represent the product in description, imagery, materials, sizing, condition, and origin. Every listed product must comply with applicable Saudi law, SASO standards, SFDA requirements for regulated categories, and iRazzh's Product Compliance Policy and Restricted Products Policy.
The Vendor must maintain accurate stock levels at all times, and pricing must be quoted in Saudi Riyals (SAR), inclusive of VAT, in accordance with the VAT & Pricing Disclosure Policy, and free of any mechanism designed to circumvent iRazzh's commission structure.
The Vendor must pack all confirmed orders in accordance with iRazzh's packaging standards and instructions.
Failure to have an order ready for pickup within the processing window, without a communicated, valid reason, constitutes a breach of this Agreement. The violation is logged to the Vendor's compliance score.
The Vendor bears full control over how prices are set, including manual pricing, automated pricing engines, or API-driven pricing, and is solely responsible for the consequences of any pricing error it makes.
Where the Vendor fails to fulfil a confirmed order because the listed item was unexpectedly out of stock, or because the listed price was submitted in error by the Vendor, the Vendor consents that iRazzh may charge the Vendor an amount proportionate to the resulting loss reasonably incurred by iRazzh or the customer, up to the full listed price of the product, in accordance with Section 10.
The Vendor must offer a warranty of no less than twenty-four (24) months on electronic products sold to Saudi buyers, covering defects in material, workmanship, or design, in accordance with applicable Saudi consumer protection law. This statutory minimum applies regardless of any shorter period stated elsewhere and cannot be waived.
Under the Aggregated Shipping Model, approved returns are booked by iRazzh's logistics system. iRazzh books the return courier and coordinates pickup from the buyer. The returned item is delivered to the Vendor's registered address.
The following timelines govern from the point where the return is confirmed and collected:
| Return Type | Delivery to Vendor Timeline |
|---|---|
| Defective, misdescribed, or wrong item returns | Within 7 working days of confirmed buyer collection |
| Change-of-mind returns | Within 7 working days of confirmed buyer collection |
| Non-deliverable items (domestic) | Within 21 working days |
| Non-deliverable items (international) | Within 30 working days |
The Vendor must be available at their registered address to receive returned stock within these windows. Where a return shipping cost is attributable to the Vendor (defect, wrong item, seller error), that cost is deducted from the Vendor's next payout. The Vendor may not refuse a return without raising a documented dispute within 14 days of receipt.
For warranty claims where iRazzh facilitates logistics:
Where a Vendor unreasonably refuses a valid warranty claim, fails to respond within 14 days, supplies a used or non-original replacement, fails to provide a repair report, or exceeds the 14-day completion window without prior agreed extension, iRazzh may charge the Vendor an amount proportionate to the resulting loss, up to the full product price plus associated logistics costs. The violation is also logged to the Vendor's compliance score.
iRazzh may reject goods that are damaged, non-compliant, or that fail to meet packaging or quality criteria.
Where the Vendor fails to arrange collection of rejected or returned stock within the timeframe communicated by iRazzh, after reasonable prior notice, iRazzh may dispose of the stock in accordance with its return-to-vendor process. Ownership remains with the Vendor until sold and delivered to a customer, or until iRazzh has paid compensation under Section 4.5.
iRazzh generates ZATCA-compliant invoices and credit notes to customers on the Vendor's behalf in accordance with the VAT & Pricing Disclosure Policy (POL-008), based on the VAT registration details the Vendor has provided. The Vendor is not required to invoice iRazzh directly, but must provide a packing list or delivery slip for each shipment.
The Vendor agrees to pay iRazzh the applicable commission on each completed transaction, together with any other fees set out in the Commission Policy or relevant Service Annex, including charges for listing, payment processing, chargebacks, warehousing, logistics, customs, or import duties iRazzh demonstrably incurs on the Vendor's behalf, and any direct costs reasonably arising from the Vendor's breach of this Agreement.
Commission rates may be amended by IRazzh with thirty (30) days' written notice to active Vendors; the rate in force on the date a product is sold governs that transaction.
Sale Proceeds, the total amount received for the Vendor's products, net of applicable fees, are paid to the Vendor's registered Saudi IBAN on a bi-weekly basis, subject to a minimum seven (7) calendar-day post-confirmed-delivery holding period.
iRazzh is not responsible for losses arising from inaccurate bank account details submitted by the Vendor.
The Vendor must provide accurate and current VAT registration details. Where a Vendor does not provide valid VAT details despite a reasonable request, and where this is required for iRazzh's own ZATCA compliance, iRazzh may, with prior notice, purchase the relevant item from the Vendor and resell it to the customer, deducting a reasonable administrative amount from the Vendor's payout to reflect the absence of a compliant VAT invoice.
In addition to any other right or remedy available to it, IRazzh may:
The Vendor must not:
Breach of any item in this clause entitles iRazzh to immediately terminate the Vendor's account and pursue all available legal remedies. Each violation is logged to the Vendor's compliance score. iRazzh reserves the right to suspend or remove a vendor for repeated violations, without compensation.
The Vendor grants iRazzh a non-exclusive, royalty-free, worldwide, sublicensable, and transferable license to use, display, reproduce, and distribute the Vendor's product images, trademarks, brand name, logos, and descriptions for the purpose of operating, maintaining, and marketing the Site and Services, for the duration of the Vendor's account and a reasonable period thereafter for legitimate archival, accounting, and legal compliance purposes.
The Vendor warrants that it owns, or holds a valid license to, all rights in the content and trademarks it submits, and that such content does not infringe any third party's intellectual property rights anywhere in the world, in accordance with the Intellectual Property Policy.
The Vendor must obtain iRazzh's prior written approval before using iRazzh's name, trademarks, or logos in any advertising or promotional material, and any permitted use must strictly follow iRazzh's instructions.
In addition to the representations in Section 2, the Vendor warrants that it will at all times:
The Services are provided on an "as is" basis.
iRazzh disclaims, to the fullest extent permitted by Saudi law, all warranties of merchantability, fitness for a particular purpose, and uninterrupted or error-free operation, save for any warranty that cannot lawfully be excluded.
The Vendor remains fully responsible for reviewing and confirming the accuracy of its own listings at all times.
8.2 CONSEQUENCES OF BREACHWhere iRazzh determines, acting reasonably and on a documented basis, that the Vendor has breached a warranty, representation, or undertaking under this Agreement, iRazzh may:
Any compensation sought under this Section must be calculated by reference to actual, documented loss and is at all times subject to the liability framework in Section 10.
iRazzh does not impose punitive or disproportionate penalty charges on Vendors, consistent with the restrictions on punitive penalty clauses under the Consumer Protection Law and general principles of Saudi contract law. iRazzh reserves the right to suspend or remove a vendor for repeated violations, without compensation.
IRazzh absolutely prohibits the listing, promotion, or sale of counterfeit products. Every product offered on iRazzh must be original, authentic, and brand new unless accurately listed as used, refurbished, or pre-owned in a category that permits this.
Counterfeit products include fakes, pirated copies, bootlegs, and any item illegally replicated, manufactured, or reproduced without the rights holder's authorization.
The Vendor is solely responsible for ensuring every listed product is genuine and does not infringe any third party's intellectual property. Where counterfeiting is confirmed, iRazzh may withhold outstanding payments, seek proportionate compensation, impose suspension, pursue legal action, and report the Vendor to the competent authority, including SAIP.
Nothing in this Agreement limits or excludes either party's liability for fraud, for death or personal injury caused by that party's negligence, or for any liability that cannot be limited or excluded under Saudi law.
Subject to the above, iRazzh, its parent company, affiliates, and their respective directors, officers, employees, and contractors will not be liable to the Vendor for:
Where the above limitations are found unenforceable for any reason, iRazzh's total aggregate liability to the Vendor arising from or in connection with this Agreement, in any twelve (12) month period, is limited to the lower of:
This limitation does not apply to amounts properly due and payable to the Vendor as Sale Proceeds under Section 5.1, which are governed by their own settlement terms and are not subject to this liability cap.
The Vendor agrees to indemnify iRazzh, its parent company, affiliates, and their respective directors, officers, employees, and contractors against documented losses, damages, and reasonable legal costs directly arising from:
This indemnity applies only to the extent the relevant loss, damage, or cost was not caused or contributed to by iRazzh's own act, omission, or breach of this Agreement. iRazzh may disclose Vendor information to competent authorities or rights holders where necessary to resolve such a claim, consistent with the Privacy Policy.
iRazzh may suspend or terminate a Vendor's account, or remove related content, where it determines on a reasonable and documented basis that:
iRazzh may suspend or terminate immediately and without prior notice in cases of material breach, confirmed fraud or illegal activity, or a binding regulatory direction to do so.
The Vendor may terminate this Agreement by giving thirty (30) days' written notice to sellers@iRazzh.com.
Outstanding payouts, net of applicable fees and any amount properly reserved under Section 5.3, will be settled within thirty (30) business days of termination. Termination does not affect either party's accrued rights and obligations, or any provision of this Agreement intended to survive termination, including Sections 7, 10, 10.1, and 12.
iRazzh reserves the right to suspend or remove a vendor for repeated violations, without compensation, as provided in this Agreement and related policies.
"Confidential Information" means iRazzh's or another Site user's non-public, proprietary information disclosed to, or obtained by, the Vendor in connection with this Agreement, in any form.
The Vendor must keep all Confidential Information confidential and must not disclose, use, or copy it without iRazzh's prior written consent, other than to employees, agents, or subcontractors who reasonably need to know it to perform the Vendor's obligations and who are bound by equivalent confidentiality obligations.
Information is not Confidential Information where it was lawfully obtained from a third party free of any confidentiality obligation, becomes public other than through the Vendor's breach of this Agreement, was independently developed by the Vendor without reference to the Confidential Information, or must be disclosed under a legal or regulatory requirement, provided the Vendor gives iRazzh reasonable advance notice to allow it to contest the disclosure where lawful to do so.
For the avoidance of doubt, iRazzh's obligation to retain Vendor KYC documentation and transaction records for the periods required by Saudi AML law and ZATCA, as set out in the Data Retention & Data Breach Response Policy (POL-010), is not limited or affected by the confidentiality obligations in this Section, and such retention is carried out in accordance with iRazzh's Privacy Policy and applicable Saudi law.
This Agreement is reviewed at least annually and following any material change to the E-Commerce Law, Consumer Protection Law, PDPL, SASO, SFDA, AML Law, or ZATCA requirements.
It is governed by the laws of the Kingdom of Saudi Arabia. Disputes are subject to the competent Saudi courts and regulatory authorities. In any conflict between this Agreement and a translated version, the Arabic-language version prevails.
For questions about this Agreement or the seller onboarding process, contact iRazzh's Seller Support team:
