Reviews and Rating Policy

INTRODUCTION

Customer reviews are among the most trusted signals in any marketplace. iRazzh protects the integrity of its review system so that customers can trust what they read, and sellers are assessed fairly and accurately.

This Reviews & Ratings Policy is the authoritative source for how review manipulation is defined and enforced on the iRazzh platform. It works alongside and gives full effect to the review-related obligations already referenced in the Terms & Conditions (POL-001) and the Vendor Agreement and Seller Terms (POL-012), both of which prohibit review manipulation by reference to this policy.

Any violation is logged in the vendor's compliance score and affects platform ranking or commission rate per iRazzh's published schedule.

1. WHO CAN LEAVE A REVIEW

Reviews may only be submitted by verified buyers who have completed a confirmed and delivered transaction for the specific product being reviewed. Anonymous reviews, or reviews from anyone who has not purchased the product through iRazzh, are not permitted under any circumstances.

2. REVIEW STANDARDS

A review submitted on iRazzh must be:

Honest and based on the reviewer's genuine personal experience with the product.
Relevant to the specific product being reviewed.
Written respectfully, in Arabic or English, consistent with Saudi public order and the general conduct standards in iRazzh's Terms & Conditions.

A review must not contain:

False or unsubstantiated claims about the product or seller.
Personal contact information, including phone numbers, email addresses, or social media handles.
External links of any kind.
Content submitted in exchange for any form of compensation, discount, free product, or other incentive, except where the review is clearly and visibly labelled as having been incentivized in a manner that fully discloses this to other readers, consistent with the E-Commerce Law's requirement that promotional content be clearly identified as such.

3. PROHIBITED PRACTICES- ZERO TOLERANCE

iRazzh applies a zero-tolerance standard to the following practices by buyers, sellers, or any third party acting on their behalf:

REVIEW MANIPULATION

Offering money, discounts, free products, or any other incentive in exchange for a positive review, or in exchange for the removal or alteration of a negative one.

COORDINATED INAUTHENTIC REVIEWS

Arranging for associates, employees, or paid reviewers to post reviews that misrepresent themselves as independent, genuine customer experiences.

REVIEW SUPPRESSION

Threatening, harassing, or retaliating against a customer because they left, or intend to leave, a negative review.

SELF-REVIEWS

A seller, or anyone connected to the seller, is posting a review for the seller's own products.

UNDISCLOSED INCENTIVIZED CONTENT

Soliciting a review in exchange for an incentive without the clear, visible disclosure required under Section 2.

4. REPORTING SUSPECTED VIOLATION

Any user who suspects a review has been manipulated, fabricated, or submitted in violation of this policy may report it through:

In-App / Website: Selecting Report Review directly beneath the review in question.
Email: support@iRazzh.com, including the product listing, the review in question, and a description of the suspected violation.

iRazzh will acknowledge receipt within 2 business days and complete its review within 5 business days.

5. INVESTIGATION AND ENFORCEMENT

Where iRazzh determines, on a reasonable and documented basis, that a review or a pattern of reviews violates this policy, iRazzh may take one or more of the following actions, proportionate to the nature and severity of the violation:

Remove the offending review or reviews.
Issue a formal warning to the responsible buyer or seller account.
Suspend the affected listing pending further review.
Suspend or terminate the account responsible, in accordance with the Terms & Conditions or, for sellers, Section 11 of the Vendor Agreement.
Report the matter to the competent Saudi authorities where the conduct may also constitute a violation of the E-Commerce Law's prohibition on misleading or undisclosed promotional content.

Enforcement action under this Section is based on the evidence available to iRazzh at the time of its review and is proportionate to the violation found; a first-time, low-severity violation will not automatically result in permanent termination, whereas confirmed, repeated, or coordinated manipulation may do so.

6. APPEALS

A buyer or seller who believes a review was removed, or an account action was taken, in error under this policy may submit an appeal to support@iRazzh.com within 14 calendar days of being notified of the action, together with any evidence supporting the appeal.

iRazzh will review the appeal and respond within 5 business days. Where the appeal is upheld, any removed review will be reinstated, or any account action reversed, as applicable.

7. RELATIONSHIP TO THE VENDOR AGREEMENT AND TERMS & CONDITIONS

This policy provides the detailed standards and enforcement process underlying the general prohibition on review manipulation in the Terms & Conditions (POL-001) and the Vendor Agreement (POL-012).

8. DISCLAIMER & LIMITATION OF LIABILITY

iRazzh provides the review system to help buyers make informed decisions. Reviews reflect individual buyers' opinions and are not endorsed by iRazzh. We do not pre-verify every review before publication and do not warrant that any review is free of inaccuracy. To the maximum extent permitted by Saudi law, iRazzh is not liable for losses arising from reliance on a review later found to violate this policy, beyond the enforcement steps in Section 5.

9. POLICY AMENDMENTS

iRazzh may update this Reviews & Ratings Policy at any time to reflect changes in applicable law or platform practice. Material changes will be communicated via email and in-app notification at least 15 calendar days before taking effect. Continued use of the platform after the effective date constitutes acceptance of the revised policy.